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  • 12 months unlimited access
  • Learn in less than 5 hours
  • Learn at your own pace - anytime & anywhere
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  • Includes certification exam voucher
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Instructor-led Training
  • Live Instructor-led training session
  • 2-full days or 14 hours for the training
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  • Lifelong FREE post-training support (?)
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Customer Testimonials

Course facilities and environment are excellent. Trainer's Knowledge is also excellent.

Irfan Hussain

Bank Al-Habib
Course is overall good and covers most aspects of my job. Trainer has conduct and delivered the course excellently.

M. Rashid Butt

Pepsi Co.
Course was effective and the trainer was highly knowledgeable.

Muhammad Suleman

Pepsi Co.
Trainer has explained in very much detailed manner. The course has helped us for future learning.

Shahbaz Saeed Mirza

Habib Metro Bank
Course content is the best and the Trainer is very mature and kind enough to deliver the training.

Shahzad Iqbal Qadri

Engro
The trainer's knowledge & teaching skills are excellent. This course is perfect for our career level.

Zeeshan Rafique

Pepsi Co.
Overall, it is an excellent course. The trainer is excellent in his areas. Full of knowledge & committed.

Muhammad Danish Hussain

K Electric

Overview

ITIL® 4 is the latest version of the popular IT service management framework. It reshapes established ITSM practices to help practitioners meet new challenges, while introducing new ways of working with the help of Lean, Agile, etc.

As the first ITIL 4 publication, it introduces practitioners to the ITIL 4 service management framework and reveals a new holistic end-to-end approach to service creation. ITIL 4 Foundation further enriches the careers of practitioners as well as their employers as it covers the key concepts of service management, the four dimensions of service management, the service value system, and ITIL management practices.

Learning Objectives

In addition to preparing you for the ITIL 4 Foundation certification examination, the following are the course’s learning objectives as defined in the official ITIL 4 Foundation syllabus by AXELOS:

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms, and develop good understanding of selected ITIL practices

Is ITIL®4 Foundation For YOU?

This training and highly useful for:


  • IT and business professionals interested in a career in service management
  • ITSM professionals or managers who wish to better understand ITIL
  • Professionals who aim to become fully certified ITIL 4 Managing Professionals and Strategic Leaders
  • ITIL v2 or v3 qualification holders who wish to update their knowledge to ITIL 4

What are the prerequisites?

There are no prerequisites for ITIL 4 Foundation.


Certification Examination

Certification examination voucher is part of this training course. Candidates can schedule online web-proctored examination on any suitable day and time at their own convenience, within 12 months.

Examination Fromat

  • 40 multiple choice questions
  • Passing criteria is 65%, i.e. 26 out of 40 points
  • 60 minutes (+15 minutes for candidates with English as secondary language)
  • Closed book

After ITIL®4 Foundation

Once you pass the examination, you can go for related top-tier certifications such as:

What Will You Study?

Introduction
History and background
Qualification scheme
Key definitions and concepts
Value co-creation
Utility and warranty
Service relationship model
Dimensions of service management
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
External factors to consider
ITIL guiding principles
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
ITIL service value system
Service value system and its components
Service value chain and its activities
Selected ITIL practices
Introduction to 34 management practices
General, service, and technical management practices
15 core management practices to focus
Information security management
Relationship management
Supplier management
Continual improvement
Monitoring and event management
Incident management
Problem management
Service request management
Service desk
Change enablement
Release management
Service configuration management
IT asset management
Service level management
Deployment management
How to Pass the Exam
Exam passing tips and tricks
Sample exams
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FAQs

When will you receive your ITIL®4 Foundation Certification?
Candidates can get their tentative results immediately after completing their exam and exam survey. However, PeopleCert takes 2 to 3 days to share the official certificate and marksheet at the website.
What does the ITIL®4 Foundation exam cover?
As per AXELOS, the exam consists of questions from the following domains:
Key concepts of service management: 12.5%
ITIL guiding principles: 15%
Four dimensions: 5%
Service Value System and Value Chain: 7.5%
ITIL Practices: 60%
When will my certificate expire?
ITIL®4 Foundation Certification will expire in 3 years.