Help and Support
Is LearningCert accredited/authorized to conduct sessions?
Yes. LearningCert offers fully accredited training courses and trainers. Our partnerships include AXELOS, PeopleCert, ISACA, PECB, and more. You can view our list of accreditations and partnerships here.
How can I register in any course?
Our registration process is a simple, three-steps activity:
- Create an account via User Registration.
- Select the course you’re interested in
- Proceed to checkout
What if I forget my password/User ID?
You can easily recover your account in case you forget your user ID or Password. Simply use the ‘Forget your password?’ option on the login screen.
What is your refund policy and how can I avail it?
LearningCert offers a 100% money back guarantee In the case you’re not satisfied. You can view the policy here.
What is the Training Re-sit Policy and how can I avail it?
As per our Re-sit Policy, learners who have attended our instructor-led training courses, be they virtual or classroom-based, can enroll in future virtual open-enrolment instructor-led training sessions for free. You can learn more about the policy’s details here.
Will all the features of courses be included in discounted courses?
Yes, you’ll have access to all the features of our standard products in discounted courses.
Will I have lifetime access to the certificates on my profile? Can I download and print my certificates?
Yes, you have lifetime access to your certificate and can also download and print it at your convenience.
May I add my certificate(s) to my social media profiles?
Definitely! You can include your certificate(s) to your LinkedIn, Facebook, Twitter, and other social media accounts.
What is the process of payment?
LearningCert accepts online payments via PayPal and Stripe.
Are these courses follows the official syllabus?
Yes, the courses are designed considering the syllabus of relevant certification body.
Will the courses be accessible via mobile/desktop/tablet, from anywhere, and at any time?
Yes, you can access the course through your preferred device anywhere and anytime.
Will I continue to have access to the course even after I complete it?
Yes. You’ll have access to the course even after you complete it, provided that you have an active account at LearningCert.
Will I have lifetime access to the course?
Yes. You’ll have lifetime access to the course, provided the course isn’t updated or rendered obsolete by the accreditation body.
What if I do not like the course?
LearningCert issues refunds for self-paced learning within seven (7) days of the original purchase of the product. However, our money back guarantee isn’t applicable if the user has accessed more than 25% of the content. You can refer to our policy for more details.
What if I face technical issues while running the course?
In the case of technical issues, don’t hesitate to contact us for assistance. Send us an email with a description of the issue on training@learningcert.com.
Can I recover my account if I forget my User ID/Password?
Yes, you can recover your account if you forget your User ID/Password.
Will I have support during or after the course in case I have questions related to the course?
Yes, you will. You can contact LearningCert Support with your questions, and we’ll make sure to answer as soon as possible.
Will my certificate mention that I have attended a self-paced course?
No, the certificate issued to you doesn’t mention the type of training and it is issued as per the guidelines of certification body.
What is Traditional Classroom based training?
LearningCert also provides accredited training courses for teams at preferred location and schedule. An instructor will train delegates in classroom at your location.
How are these courses carried out?
LearningCert conducts these courses through globally trusted platforms like Zoom, Microsoft Teams, and WebEx.
What materials are included with my VILT course?
Training delegates will receive a manual with training slides in PDF format as well as sample exam(s) and a recording of the session.
What are the specific requirements for VILT and Classroom based training?
There are some technical requirements for system for VILT and administrative requirements for Classroom based training, for details please contact us
What is 100% Free Exam Re-sit?
As per our Re-sit Policy, learners who have attended our instructor-led training courses, be they virtual or classroom-based, can enroll in future virtual open-enrolment instructor-led training sessions for free. You can learn more about the policy’s details here.
What’s the maximum number pf participants in each class?
LearningCert is accredited training organization. We follow the guidelines for effective sessions, which limits classes up to 25 learners per course.
Will I get a certificate if I miss any class?
To get the training certificate, attending 75% of the course is mandatory.
What if I do not like the course?
LearningCert offers a 100% money-back guarantee. You can refer to our policy for more details.
Can I reschedule or cancel my registration?
Yes, you can. However, make sure to refer to our Reschedule and Cancellation policy first.
Can I ask questions from the instructor after completing my training?
Sure. You can contact LearningCert Support with your questions and we’ll make sure to answer as soon as possible.
Will my certificate mention that I have attended this course as VILT?
No, the certificate issued to you doesn’t mention the type of training and it is issued as per the guidelines of certification body.
Can I purchase self-paced courses for my team in bulk?
Yes, you can purchase self-paced courses in bulk at discounted rates.
Can I schedule VILT courses for my team at my preferred schedule?
Yes, you can schedule VILT courses for your teams at flexible timings and dates.
Can I purchase a combination of self-paced and VILT for the same team?
Yes, you can purchase such a combination for your team and avail discounted rates.
Are there any demo sessions available?
Yes, a demo can be provided on request.
Can’t find the answer you’re looking for? Send us your questions at training@learningcert.com and we’ll get back to you soon.