[{"data":1,"prerenderedAt":385},["ShallowReactive",2],{"course-it-service-management/itil-4-foundation":3,"testimonials":345},{"pageItem":4,"pricing":344},{"id":5,"title":6,"slug":7,"meta_title":8,"meta_description":9,"punchline":10,"category_id":11,"youtube_url":12,"accreditation_ids":13,"credit_hours":15,"training_mode":16,"status":36,"trainingOptions":37,"learningObjectives":89,"whatWillYouStudy":143,"faq":259,"deleted_at":18,"created_at":282,"updated_at":283,"exam_id":284,"schema_org":285,"updated_by":290,"accreditation_data":291,"category":297,"examinations":300},36,"ITIL®4 Foundation","it-service-management/itil-4-foundation","ITIL® 4 Foundation Training | Certification Course Online","Start ITIL® 4 Foundation training and get certified. Learn ITSM best practices with expert instructors.","Learn ITIL concepts and best practices drawn from the public and private sectors internationally.",29,"https://www.youtube.com/embed/3taEnpDbLnk?si=mZrZeRylrKOGe1t6",[14],21,"2",{"self_paced":17,"instructor_led":33},{"hoursMinutes":18,"languages":19,"trainingFees":20,"regions_data":24,"designedBy":18,"days":18,"hours":18},null,[],[21],{"amount":22,"currency":23},100,"USD",{"default":25,"target":29},{"region":26,"fees":27},1,[28],{"amount":22,"currency":23},[30],{"region":18,"fees":31},[32],{"amount":22,"currency":23},{"hoursMinutes":18,"trainingFees":34,"designedBy":18,"days":15,"hours":18},[35],{"amount":22,"currency":23},"Active",[38,58,74],{"type":39,"features":40},"Self-Paced Training",[41,43,45,47,49,51,53,55],{"text":42},"12 months unlimited access",{"text":44},"Learn in less than 5 hours",{"text":46},"Learn at your own pace - anytime & anywhere",{"text":48},"Accredited courseware",{"text":50},"Includes certification exam voucher",{"text":52},"Highly engaging & fun content",{"text":54},"Quizzes, workshops & exam simulator",{"link":56,"text":57},"/refund-policy","100% money back guarantee (?)",{"type":59,"features":60},"Instructor-led Training",[61,63,65,66,68,69,71,72],{"text":62},"Live Instructor-led training session",{"text":64},"2-full days or 14 hours for the training",{"text":48},{"text":67},"Industry experts & accredited trainers",{"text":50},{"text":70},"Quizzes, practice exams, workshops",{"link":56,"text":57},{"link":56,"text":73},"Lifelong FREE post-training support (?)",{"type":75,"features":76},"Corporate Training",[77,79,81,83,84,86,88],{"text":78},"Exclusive training session for your teams",{"text":80},"Affordable and tailored prices",{"text":82},"Your preferred dates, timing & location",{"text":67},{"text":85},"Face-to-face and online options",{"text":87},"Standard and tailored content",{"link":56,"text":73},{"overview":90,"title":6,"tagline":93,"learningOutcomes":94,"isForYou":107,"rightmatch":108,"prerequisites":113,"certification":115,"examination":117,"after":122,"afterList":128},[91,92],"ITIL® 4 is the latest version of the popular IT service management framework. It reshapes established ITSM practices to help practitioners meet new challenges, while introducing new ways of working with the help of Lean, Agile, etc.","As the first ITIL 4 publication, it introduces practitioners to the ITIL 4 service management framework and reveals a new holistic end-to-end approach to service creation. ITIL 4 Foundation further enriches the careers of practitioners as well as their employers as it covers the key concepts of service management, the four dimensions of service management, the service value system, and ITIL management practices.","In addition to preparing you for the ITIL 4 Foundation certification examination, the following are the course’s learning objectives as defined in the official ITIL 4 Foundation syllabus by AXELOS:",[95,97,99,101,103,105],{"li":96},"Understand the key concepts of service management",{"li":98},"Understand how the ITIL guiding principles can help an organization adopt and adapt service management",{"li":100},"Understand the four dimensions of service management",{"li":102},"Understand the purpose and components of the ITIL service value system",{"li":104},"Understand the activities of the service value chain, and how they interconnect",{"li":106},"Know the purpose and key terms, and develop good understanding of selected ITIL practices","This training and highly useful for:",[109,110,111,112],"IT and business professionals interested in a career in service management","ITSM professionals or managers who wish to better understand ITIL","Professionals who aim to become fully certified ITIL 4 Managing Professionals and Strategic Leaders","ITIL v2 or v3 qualification holders who wish to update their knowledge to ITIL 4",[114],"There are no prerequisites for ITIL 4 Foundation.",[116],"Certification examination voucher is part of this training course. Candidates can schedule online web-proctored examination on any suitable day and time at their own convenience, within 12 months.",[118,119,120,121],"40 multiple choice questions","Passing criteria is 65%, i.e. 26 out of 40 points","60 minutes (+15 minutes for candidates with English as secondary language)","Closed book",{"text":123,"link":124},"Once you pass the examination, you can go for related top-tier certifications such as:",[125],{"text":126,"href":127},"COBIT® Design and Implementation","/courses/governance-risk-and-compliance/cobit-design-and-implementation",[129,131,134,137,140],{"text":130,"link":18},"ITIL®4 Practitioner Series",{"text":132,"link":133},"COBIT® Foundation","/courses/governance-risk-and-compliance/cobit-foundation",{"text":135,"link":136},"ISO/IEC 20000 Lead Implementer","/courses/it-service-management/iso-iec-20000-lead-implementer",{"text":138,"link":139},"DevOps Foundation","/courses/agile-and-devops/devops-foundation",{"text":141,"link":142},"DevOps Leadership","/courses/agile-and-devops/devops-leader",[144,164,177,195,202,252],{"id":26,"title":145,"lessons":146},"Introduction",[147,149,152,155,158,161],{"id":26,"title":148},"History and background",{"id":150,"title":151},2,"Qualification scheme",{"id":153,"title":154},3,"Key definitions and concepts",{"id":156,"title":157},4,"Value co-creation",{"id":159,"title":160},5,"Utility and warranty",{"id":162,"title":163},6,"Service relationship model",{"id":150,"title":165,"lessons":166},"Dimensions of service management",[167,169,171,173,175],{"id":26,"title":168},"Organizations and people",{"id":150,"title":170},"Information and technology",{"id":153,"title":172},"Partners and suppliers",{"id":156,"title":174},"Value streams and processes",{"id":159,"title":176},"External factors to consider",{"id":153,"title":178,"lessons":179},"ITIL guiding principles",[180,182,184,186,188,190,192],{"id":26,"title":181},"Focus on value",{"id":150,"title":183},"Start where you are",{"id":153,"title":185},"Progress iteratively with feedback",{"id":156,"title":187},"Collaborate and promote visibility",{"id":159,"title":189},"Think and work holistically",{"id":162,"title":191},"Keep it simple and practical",{"id":193,"title":194},7,"Optimize and automate",{"id":156,"title":196,"lessons":197},"ITIL service value system",[198,200],{"id":26,"title":199},"Service value system and its components",{"id":150,"title":201},"Service value chain and its activities",{"id":159,"title":203,"lessons":204},"Selected ITIL practices",[205,207,209,211,213,215,217,219,222,225,228,231,234,237,240,243,246,249],{"id":26,"title":206},"Introduction to 34 management practices",{"id":150,"title":208},"General, service, and technical management practices",{"id":153,"title":210},"15 core management practices to focus",{"id":156,"title":212},"Information security management",{"id":159,"title":214},"Relationship management",{"id":162,"title":216},"Supplier management",{"id":193,"title":218},"Continual improvement",{"id":220,"title":221},8,"Monitoring and event management",{"id":223,"title":224},9,"Incident management",{"id":226,"title":227},10,"Problem management",{"id":229,"title":230},11,"Service request management",{"id":232,"title":233},12,"Service desk",{"id":235,"title":236},13,"Change enablement",{"id":238,"title":239},14,"Release management",{"id":241,"title":242},15,"Service configuration management",{"id":244,"title":245},16,"IT asset management",{"id":247,"title":248},17,"Service level management",{"id":250,"title":251},18,"Deployment management",{"id":162,"title":253,"lessons":254},"How to Pass the Exam",[255,257],{"id":26,"title":256},"Exam passing tips and tricks",{"id":150,"title":258},"Sample exams",[260,264,279],{"id":26,"question":261,"answer":262,"category":263},"When will you receive your ITIL®4 Foundation Certification?","Candidates can get their tentative results immediately after completing their exam and exam survey. However, PeopleCert takes 2 to 3 days to share the official certificate and marksheet at the website.","text",{"id":150,"question":265,"answer":266,"category":267,"lessons":268},"What does the ITIL®4 Foundation exam cover?","As per AXELOS, the exam consists of questions from the following domains:","bullet",[269,271,273,275,277],{"id":26,"title":270},"Key concepts of service management: 12.5%",{"id":150,"title":272},"ITIL guiding principles: 15%",{"id":153,"title":274},"Four dimensions: 5%",{"id":156,"title":276},"Service Value System and Value Chain: 7.5%",{"id":159,"title":278},"ITIL Practices: 60%",{"id":153,"question":280,"answer":281,"category":263},"When will my certificate expire?","ITIL®4 Foundation Certification will expire in 3 years.","2025-11-09T07:50:04.000000Z","2026-04-09T15:53:21.000000Z",25,{"name":286,"description":287,"provider":288,"url":289},"ITIL® 4 Foundation Certification Course","ITIL® 4 certification training by LearningCert covering modern IT service management frameworks.","LearningCert","https://www.learningcert.com/courses/it-service-management/itil-4-foundation",0,[292],{"id":14,"title":293,"url":18,"image":294,"status":36,"deleted_at":18,"created_at":295,"updated_at":296},"ITIL","https://learningcert.com/backend/public/storage/accreditations/1RTgNsVg7cyHWH0htI1BUJKkYipnkSzKUUptuEAK.webp","2025-09-03T09:27:55.000000Z","2025-11-04T10:42:46.000000Z",{"id":11,"title":298,"status":36,"deleted_at":18,"created_at":299,"updated_at":299},"IT Service Management","2025-09-03T09:28:52.000000Z",[301],{"id":284,"title":302,"accreditation_ids":303,"exam_mode":304,"exam_type":305,"number_of_questions":18,"passing_criteria":18,"exam_duration":18,"esl_time":18,"open_book":18,"negative_marking":18,"languages":306,"voucher_type":18,"voucher_validity":18,"voucher_fee":308,"status":36,"created_at":342,"updated_at":343,"deleted_at":18},"ITIL Foundation Version 5",[14],"Paper-pencil","Multiple Choice Questions",[307],20,{"standard":309,"take2":326},{"default":310,"target":314},{"region":26,"fees":311},[312],{"amount":313,"currency":23},540,[315,319],{"region":150,"fees":316},[317],{"amount":318,"currency":23},405,{"region":153,"fees":320},[321,323],{"amount":322,"currency":23},385,{"amount":324,"currency":325},120000,"PKR",{"default":327,"target":331},{"region":26,"fees":328},[329],{"amount":330,"currency":23},585,[332,336],{"region":150,"fees":333},[334],{"amount":335,"currency":23},520,{"region":153,"fees":337},[338,340],{"amount":339,"currency":23},414,{"amount":341,"currency":325},130000,"2025-11-10T06:28:29.000000Z","2026-04-06T10:20:29.000000Z",[],[346,352,358,362,368,374,379],{"id":150,"name":347,"company":348,"review":349,"created_at":350,"updated_at":351,"deleted_at":18},"Irfan Hussain","Bank Al-Habib","Course facilities and environment are excellent. Trainer's Knowledge is also excellent.","2025-09-29T12:56:29.000000Z","2025-11-04T07:21:48.000000Z",{"id":153,"name":353,"company":354,"review":355,"created_at":356,"updated_at":357,"deleted_at":18},"M. Rashid Butt","Pepsi Co.","Course is overall good and covers most aspects of my job. Trainer has conduct and delivered the course excellently.","2025-09-29T12:56:54.000000Z","2025-11-04T07:21:17.000000Z",{"id":220,"name":359,"company":354,"review":360,"created_at":361,"updated_at":361,"deleted_at":18},"Muhammad Suleman","Course was effective and the trainer was highly knowledgeable.","2025-11-04T07:22:28.000000Z",{"id":159,"name":363,"company":364,"review":365,"created_at":366,"updated_at":367,"deleted_at":18},"Shahbaz Saeed Mirza","Habib Metro Bank","Trainer has explained in very much detailed manner. The course has helped us for future learning.","2025-10-01T11:45:05.000000Z","2025-11-04T07:20:08.000000Z",{"id":193,"name":369,"company":370,"review":371,"created_at":372,"updated_at":373,"deleted_at":18},"Shahzad Iqbal Qadri","Engro","Course content is the best and the Trainer is very mature and kind enough to deliver the training.","2025-10-14T14:15:14.000000Z","2025-11-04T07:19:10.000000Z",{"id":162,"name":375,"company":354,"review":376,"created_at":377,"updated_at":378,"deleted_at":18},"Zeeshan Rafique","The trainer's knowledge & teaching skills are excellent. This course is perfect for our career level.","2025-10-14T13:06:14.000000Z","2025-11-04T07:19:40.000000Z",{"id":156,"name":380,"company":381,"review":382,"created_at":383,"updated_at":384,"deleted_at":18},"Muhammad Danish Hussain","K Electric","Overall, it is an excellent course. The trainer is excellent in his areas. Full of knowledge & committed.","2025-09-29T12:57:04.000000Z","2025-11-04T07:20:35.000000Z",1781266628369]